Off Track RV: Premium Off-Road Caravans in Melbourne, Australia

Introduction

Off Track RV (OTRV) is a premium caravan dealership based in Melbourne, Victoria. It specialises in luxury off-road caravans that combine toughness with comfort and affordability. As the official dealer for Vacationer Caravans and Radiant Caravans, Off Track RV offers a wide range of new off-road caravans as well as quality used models, all designed for Australian conditions. The company prides itself on exceptional build quality, off-road capabilities, and a customer-centric approach, aiming to exceed expectations with every van. Below is a comprehensive overview of OTRV’s product range, manufacturing standards, off-road features, customer service, showroom experience, and brand philosophy.

Product Range and Brands

Off Track RV’s product range includes both new and used caravans, catering to different needs and budgets. The dealership is the official outlet for Vacationer and Radiant caravans, two brands known for off-road performance:

• Vacationer Caravans: A high-end range of luxury off-road caravans. Vacationer offers several models (e.g. Dakar, Roughrider, Wraith, Bantam, Hybrid) that are fully kitted for adventure. Each Vacationer model is built with an aluminium frame for strength and lightness. For example, the Vacationer Dakar is the top-tier extreme off-road caravan with a heavy-duty chassis, upgraded suspension, and aluminium frame to handle the most rugged terrain. The Roughrider model is also built on an aluminium frame and even features a Dometic Dust Reduction System (DRS) to keep the interior clean during outback travels. Other models like the Wraith (a classic off-road design with premium suspension, fibreglass roof, and ample storage), the Bantam (a compact single-axle “pocket rocket” with sturdy 3.0T suspension and DRS), and the Hybrid (a lightweight, easy-towing van with a DO-35 off-road hitch) round out the Vacationer lineup. All Vacationer caravans emphasise luxury interiors and customisable layouts despite their robust exteriors.

• Radiant Caravans: A value-focused range providing off-road capable caravans under $100K without sacrificing quality. Off Track RV introduced the Radiant series to offer “Australia’s best value van under $100K”. Models include the Radiant Trek (a touring caravan), Radiant Outback, and Radiant Extreme, each with various layouts. Radiant caravans are built tough but at a lower price point, making off-road adventures more accessible. For example, the Radiant Outback features a durable one-piece composite roof and reliable leaf-spring suspension for a smooth ride on rough tracks. This brand targets customers seeking an affordable off-grid caravan “without breaking the bank”. Despite the lower cost, Radiant models still boast off-road tyres, robust construction, and modern comforts, representing exceptional value in the market.

• Used and Floor Stock: Off Track RV also maintains a selection of quality used caravans and ready-to-buy floor stock. Prospective buyers can browse pre-owned caravans from various brands, including previous models of Vacationer, via the dealership’s online catalogue or in person. Each used van is inspected and comes with a full specifications list, photo gallery, and often video tours online for transparency. This gives budget-conscious buyers and first-timers a chance to join the Off Track RV family with a reliable caravan that suits their needs.

Manufacturing Standards and Build Quality

Australian-Made, High-Quality Construction: Off Track RV’s caravans are proudly Australian-made and built to meet rigorous quality standards. A hallmark of the range is the use of aluminium frame construction across virtually all new models. Aluminium framing provides a strong but lightweight skeleton, which is crucial for durability and off-road manoeuvrability. For instance, the flagship Vacationer Dakar is constructed on an extremely sturdy aluminium frame paired with a one-piece fibreglass roof, a combination engineered to withstand Australia’s harsh weather and toughest tracks. This manufacturing approach prevents rot and reduces weight compared to traditional timber frames, ensuring longevity and better towing performance.

In addition to the frame, materials and components are chosen for toughness. Vacationer caravans feature one-piece fibreglass or composite insulated roofs and walls, which improve durability and climate control inside the van. Interiors use high-quality cabinetry, splashbacks, and furnishings designed for both a luxury feel and longevity on corrugated roads. Many models incorporate advanced tech like dust reduction systems (e.g. Dometic DRS) to keep the interior dust-free even when convoying on dirt roads. The company adheres to Australian Design Rules and works with reputable suppliers (for chassis, suspension, electronics like Victron off-grid systems, etc.) to ensure each van meets safety and quality benchmarks.

Every Off Track RV caravan is factory-tested and AL-KO Enduro™ suspension tested for off-road readiness. The fact that Off Track RV highlights “ALKO-tested” in its marketing means the vans likely use industry-leading axles, braking, and stability systems that have been proven under tough conditions. The dealership’s commitment to quality is evident in the details: for example, vans are equipped with properly rated safety chains, high-quality hitch couplings, and fully sealed water tanks and electrical systems – all meant to hold up off the beaten path. By maintaining high manufacturing standards, Off Track RV ensures customers can trust their caravan’s build when they’re a long way from civilisation.

Off-Road Capabilities and Features

Off Track RV’s speciality is off-road and off-grid caravanning, so all its models come packed with features to handle rough terrain and remote camping. The off-road capabilities are a defining aspect of the brand:

• Heavy-Duty Chassis & Suspension: Every caravan sold by OTRV is built on an off-road-rated chassis with high clearance. The top-end Vacationer models (Dakar, Roughrider, Wraith) have engineered galvanised chassis and drawbars reinforced for the stresses of corrugated roads. Advanced independent suspension systems are used to ensure stability and comfort on uneven ground. Notably, the Dakar comes with a premium 4.4T off-road suspension system, including stage 4 airbag assist, allowing the ride height and stiffness to be adjusted for different terrains. This means owners can level their caravan and soften the ride when needed – a huge advantage off-road. Other models use either trailing arm coil-spring independent setups or heavy-duty leaf spring suspensions (for example, the Radiant series uses robust leaf suspension for simplicity and reliability). All suspensions are tuned for Australian conditions, and the use of shock absorbers, twin axles on larger vans, and even electronic stability control systems contribute to safer towing in the bush.
• Off-Road Couplings and Tyres: Off Track RV outfits its caravans with purpose-built off-road coupling hitches and all-terrain wheels. Vans like the Dakar use the Cruisemaster DO-45 articulating hitch – a heavy-duty coupling that provides 360° articulation. This prevents hitch binding or damage when the tow vehicle and caravan are at extreme angles off-road. Smaller models might use the DO-35 version, still off-road capable. In terms of wheels, most models ride on 15-inch or 16-inch off-road alloy wheels with light truck all-terrain tyres (e.g. the Dakar has 17″ Mickey Thompson Baja Boss mud-terrain tyres in a 265/70R17 size). These chunky tyres provide excellent traction and puncture resistance on gravel, sand and mud. High-profile tyres and the suspension lift give the caravans ample ground clearance to clear rocks and ruts. Additionally, OTRV vans often include off-road electric brakes (12″ drums) and tougher wheel bearings to cope with constant vibration.
• Protective Features: Understanding the punishment of outback tracks, Off Track RV ensures their vans have protective features underneath and around. Checker-plate stone guards on the caravan’s front and sides are standard to ward off rock strikes. The Dakar and others have full underbody armour plating to shield water tanks, plumbing and cables from flying debris. Other practical off-road touches include twin recovery points, drop-down stabiliser legs designed for uneven ground, and high-lift jacking points on the chassis. The electrical systems and appliances are also reinforced – wiring looms are clipped up out of harm’s way, and all external lights are rugged LED units suited for off-road shocks.
• Off-Grid Power and Water: OffTrack RV caravans are designed for off-grid camping, so they come equipped with substantial power and water setups. Depending on the model, you’ll find features like solar panels, large battery banks, inverters, and even lithium 48V systems on some high-end models. For instance, a Roughrider or Dakar might include multiple solar panels on the roof and a beefy battery (200Ah+ AGM or lithium), along with a pure sine wave inverter – allowing you to run appliances in the middle of nowhere. Water storage is also generous (often 2x 95L fresh water tanks or more, plus a grey water tank for national park compliance). Many vans include instant gas hot water systems, diesel or gas heaters for cold nights, and ample LPG storage. Off Track RV even advertises models with Victron off-grid power systems and air conditioners that can run on battery, underscoring their off-grid prowess.
• Dust and Weather Sealing: Keeping dust out is critical in the outback. As mentioned, certain models feature the Dometic Dust Reduction System (DRS) – an active pressurisation unit on the roof that forces filtered air into the van while driving, preventing dust ingress. Additionally, all doors, windows and hatches are fitted with proper seals. The use of one-piece roofs and minimal joins in the body construction helps make Off Track RV’s caravans highly water-resistant and dust-sealed, ensuring the interior stays clean and dry through creek crossings or dust storms.

With these capabilities, it’s clear why Off Track RV declares “our caravans are built to traverse Australia’s most extreme landscapes”. Whether tackling corrugations on the Gibb River Road or setting up camp on a remote beach, owners can have confidence in their van’s rugged design. At the same time, Off Track RV doesn’t compromise on comfort – the caravans are just as much about luxury living on the road, which reflects the company’s overall philosophy of enabling adventures “in comfort and style”.

Interior Comfort and Customisation

Despite their tough exteriors, Off Track RV’s caravans provide modern, luxurious interiors. The company’s brand philosophy emphasises that you can have both adventure-readiness and comfort. Inside each caravan, you’ll find quality finishes akin to a high-end apartment on wheels:

• Premium Interiors: Off Track RV highlights “premium interiors” as a core feature of their range. Stepping inside an OTRV caravan, travellers are greeted with designer cabinetry, plush upholstery, and clever layouts. For example, the Dakar’s interior is described as “meticulously crafted with an unparalleled luxury interior…combining luxury and practicality”. This includes features like full ensuite bathrooms (with large showers and flushing toilets), well-equipped kitchens (microwave, 3-burner or 4-burner stove, oven/grill, large fridge/freezer) and comfortable seating. Many layouts offer club lounge or café dinette seating with leather or premium fabric, which can convert for additional sleeping or reclining. The beds are usually queen-size with pillow-top mattresses for a great night’s sleep after off-road exploring.
• Modern Conveniences: The caravans come standard with a host of amenities: air conditioning and heating, LED lighting throughout (often touch-dimmable), flatscreen TVs with DVD and boosted antennas for entertainment, and stereo systems. Kitchens feature stainless steel sinks, ample pantry storage, and even niceties like pull-out pantries or water filter taps. Some models have washing machines tucked under benches for extended touring. Off Track RV stays updated with technology – many vans now incorporate smart electrical management systems (for monitoring battery/water levels) and multiple USB and 12V charging outlets for devices. The combination of ruggedness outside and elegance inside truly sets their caravans apart.
• Customisation Options: A key aspect of buying with Off Track RV is the ability to customise your van to your preferences. They explicitly encourage customers to “build your dream caravan”. There are 20+ layout configurations for some models like the Dakar, so buyers can choose the floorplan that best suits their travel needs – whether it’s extra bunk beds for families, a rear club lounge for entertaining, or a spacious couples layout. Off Track RV also offers a palette of interior decor choices (fabrics, benchtop finishes, splashback colours, cabinetry laminates) so you can style the interior to your taste. Exterior colours and decal designs can sometimes be tweaked as well. On the features side, customers can add optional upgrades such as additional solar panels, lithium battery systems, off-road toolboxes, external slide-out kitchens or BBQs, and more. The dealership notes that “upgrades can include adding a washing machine, extra solar panels, or an induction stovetop, amongst others” – giving a sense of how far one can go to personalise the caravan. This flexibility reflects OTRV’s commitment to delivering a caravan that feels like “home away from home” for each owner.
• Quality Assurance: Throughout the custom build process, Off Track RV maintains quality control. The company works closely with the manufacturers (Vacationer and Radiant) to ensure any customisation does not compromise the van’s structural integrity or warranty. All new caravans come with comprehensive warranties (often 2-3 years on structure and appliances, plus extended warranties on chassis or suspension from OEMs). Off Track RV’s warranty support and after-sales service (detailed in the next section) further reinforce the confidence in their product quality.

Customer Service and Showroom Experience

Off Track RV has built its reputation not just on great products but also on exceptional customer service. From the moment you inquire to long after you’ve taken delivery, OTRV strives to treat customers like part of the family. Key aspects of their service and showroom experience include:

• Expert Guidance: Visiting Off Track RV’s dealership means you’ll be met by a knowledgeable and friendly team. Their main showroom is located at 21 Graystone Court, Epping VIC (in Melbourne’s north), in a brand-new indoor/outdoor facility. Prospective buyers are encouraged to drop in and explore the range in person. According to OTRV, “whether you know what you are looking for or just have a general idea, our expert team will guide you in finding the perfect fit”. The staff are passionate caravanners themselves and can answer any questions about layouts, towing requirements, or optional features. They aim to educate customers rather than push a sale, ensuring you choose the right caravan for your adventures. As Off Track RV says, “we are happy to answer any and all questions you may have along the way”, creating a no-pressure environment.
• Showroom Tour Experience: The Epping showroom offers a hands-on experience. Visitors can step inside fully set-up caravans on display, examining the build quality and feeling the interiors firsthand. There’s ample space to walk around the vans, inspect underneath, and test out features (lie on the bed, sit in the lounge, etc.). This is invaluable for understanding dimensions and finishes beyond what brochures show. Off Track RV sometimes holds open days or special “van of the week” showcases – these events are often shared on their social media. In fact, in mid-2024, they proudly opened the doors to this new indoor-outdoor showroom, highlighting that they “stock a huge range of caravans” in a comfortable viewing setting (protected from weather) for customers year-round. The showroom hours are convenient too, open Monday to Friday (9:00 AM – 5:00 PM) and Saturdays (9:00 AM – 3:00 PM) to accommodate weekend visitors.
• Online Virtual Showroom: Recognising that not everyone can visit Melbourne, Off Track RV provides a comprehensive online shopping experience. Their website features an “Explore our Floor Stock” section and detailed listings for each model, complete with specifications, pricing, and dozens of photos. Impressively, they offer 3D virtual tours of many caravans – customers can take a 360° inside look at layouts from their computer or device. Additionally, Off Track RV’s listings include video walk-arounds; for instance, a buyer can watch a hosted video tour of a Radiant Outback or a Vacationer model to see features demonstrated. The site’s filtering tools allow narrowing inventory by make, model, size, weight, price, etc., making it easy to find a van that fits your criteria. OTRV emphasises that they’ve designed their online catalogue to be “a seamless browsing experience” for those outside Melbourne. They even offer to conduct remote FaceTime/Video call tours by appointment (advertised on social media during sales events), so you can ask questions in real-time while a salesperson shows you the van live on video. Once you find the right van, Off Track RV can arrange nationwide delivery of your caravan – as noted on their Instagram, they offer “Aus-wide delivery” for customers in any state.
• After-Sales Support: Off Track RV’s commitment to customers continues after purchase. They have a Customer Care division with dedicated servicing and warranty departments. New caravan owners are typically given an in-depth handover when collecting their van – the team will walk you through how every appliance and system works, hitching and towing advice, and maintenance tips. OTRV schedules a first service for your caravan (usually at the 3-month or 1,000km mark) to check wheel bearings, brakes, and fix any minor warranty issues once the van has settled – this initial service is often complimentary or part of the purchase package. For ongoing needs, their service centre in Epping can handle general maintenance, repairs, and accessory installations. Whether it’s fixing a minor issue under warranty or adding an upgrade later (like an extra solar panel or awning), Off Track RV’s technicians are available to help. The company’s warranty support is comprehensive: they coordinate with manufacturers for any structural warranty claims and stock common spare parts. Customers frequently praise OTRV’s after-sales customer service, which reflects in repeat business and referrals.
• Community and Events: Off Track RV fosters a community among its customers – once you purchase, you “are officially part of the family.” The dealership often participates in major caravan & camping shows (e.g., Border Expo, Melbourne Leisurefest) where existing and prospective customers can mingle. They also celebrate new owners on their social platforms (sharing photos of handovers and customer testimonials). This community ethos is part of OTRV’s customer service philosophy: personalised, friendly, and down-to-earth. In Australian fashion, they love a good chat about your latest trip or plans, and they’re known to follow up to ensure you’re enjoying your caravan. This approach has earned them a loyal following.

Brand Philosophy and Values

Off Track RV’s brand philosophy centres on enabling adventurous Australians to explore the great outdoors in safety, comfort, and style. Several key values define how OTRV operates and markets itself:

• “Luxury, Toughness & Affordability”: This phrase, highlighted on their website, encapsulates the balance Off Track RV strives for. The idea is that you don’t have to compromise – your caravan can be luxurious and rugged, and it doesn’t have to cost the world. By offering both the high-end Vacationer range and the budget-friendly Radiant range, OTRV lives by this philosophy. They believe in providing premium quality at fair prices, giving customers maximum value. As stated on their site, they “offer affordable caravans that are designed to exceed all expectations”, which shows a commitment to over-delivering on promises.
• Australian Adventure Spirit: Off Track RV is all about embracing the Australian love of adventure. The name itself – Off Track – suggests venturing beyond the beaten path. Their caravans are marketed with imagery of outback tracks, beach camping, and mountain bushland. The brand clearly respects that Australia’s landscapes demand special toughness, and they pride themselves on caravans up to that challenge. The frequent references to the “Australian outback” in their materials are not just marketing; they want customers to genuinely use these vans to explore remote areas. OTRV’s social media often features customers’ rigs in scenic locations, reinforcing that the OTRV family is out there living the dream. This adventurous ethos builds a sense of excitement around the brand.
• Customer-Centric Approach: At its core, Off Track RV sees customers as part of their family. They aim to build long-term relationships, not one-off sales. This is evident in their transparent sales process, helpful guidance, and thorough after-sales support. The brand’s tone in communications is warm and personal – for example, referring to “your caravanning dreams” and inviting customers to events. One of their social posts welcomes new buyers with “Welcome Aboard — You’re Officially Part of the Family!”, reflecting how they cherish each customer. Such an approach engenders trust and loyalty. Moreover, Off Track RV values feedback and continually improves its offerings (for instance, introducing new layouts or features based on customer input). Their mission is not just to sell caravans, but to help people live the caravanning lifestyle with confidence. This philosophy is why Off Track RV often sees repeat buyers upgrading through them and why they get strong word-of-mouth in the caravanning community.
• Quality and Innovation: OTRV’s partnership with Vacationer Caravans (an innovative manufacturer) means they stay at the cutting edge of caravan tech. They believe in “small details make a big difference”, which can be seen in the inclusion of advanced components like lithium power systems, modern interior designs, and continual refinement of layouts. The brand supports Australian manufacturing and quality control, which aligns with many customers’ values to buy local and buy right. Off Track RV’s showroom tagline stresses being “Australia’s premium caravan dealership”, indicating their dedication to offering only top-notch products. They won’t carry subpar brands; both Vacationer and Radiant are vetted to meet OTRV’s standards. This commitment to quality and continuous improvement is a cornerstone of their philosophy.
• Education and Honesty: Another subtle but important aspect of Off Track RV’s ethos is educating customers. Caravanning is a significant investment and can be daunting for newcomers. OTRV often shares educational content – for instance, YouTube videos on caravan features or TikTok clips answering common questions. An example is a video by Off Track RV showcasing the 2025 Vacationer Endura 196R caravan and its key features, like an aluminium frame and new layout. They also produced a video tour of their new Epping dealership to transparently show their facilities. By putting out this content, Off Track RV empowers buyers to make informed decisions and demonstrates openness about who they are and what they sell. It all ties back to building trust and a knowledgeable community of “off-track” caravan enthusiasts.

Contact Information and Location

Off Track RV operates from their Melbourne showroom in Epping, Victoria. Below are the key contact details and location info:

• Showroom Address: 21 Graystone Court, Epping VIC 3076. This is in the northern suburbs of Melbourne, easily accessible via the Hume Freeway. The facility includes indoor display space and customer parking on-site. (For convenience, searching “Off Track RV Epping” on Google Maps will pinpoint the exact location.)
• Phone Number: (03) 9970 1111. This is a Melbourne (03) area code, and it connects you to their sales and customer service team during business hours. They are very responsive to calls for inquiries or support.
• Website: offtrackrv.com.au – The official website provides detailed info on models, current stock, and contact forms for enquiries. You can also request a brochure or book a service through the site.
• Email: While not explicitly listed in the text we have, typically they have a general email or an enquiry form. (The website’s “Make an Enquiry” button or contact page would facilitate emailing them.)
• Social Media: Off Track RV is active on social platforms. They have an official Facebook page and Instagram (@off_trackrv) where they post updates, promotions, and customer stories. They also run a YouTube channel “OFF TRACK RV™” with video content and a TikTok account for shorter clips. These channels are a great way to see the caravans in action and stay updated on events or sales. For example, their YouTube channel has videos like “Off Track RV Brand New Dealership in Epping” and caravan walkthroughs, and their Instagram often features new caravan deliveries and show appearances.

If you’re visiting the showroom, the opening hours are Monday–Friday 9:00am–5:00pm and Saturday 9:00am–3:00pm (closed Sundays). It’s often a good idea to call ahead or book an appointment, especially if you wish to have dedicated time with a salesperson or want to see a specific model.

(Google Map Reference: 21 Graystone Crt, Epping – this can be found via the link on their site. The location is in an industrial estate just off Cooper Street, with signage for Off Track RV visible from the street.)

Conclusion

In summary, Off Track RV (OTRV) has established itself as a leading name in Australia’s off-road caravan scene by offering top-quality, adventure-ready caravans backed by exceptional customer service. Their product lineup – from the luxurious Vacationer range to the high-value Radiant series – ensures that every type of traveller can find a suitable caravan, whether it’s a hardcore off-grid explorer or a family seeking comfortable holidays. All OTRV caravans are built to withstand Australia’s challenging environments, featuring sturdy aluminium frames, off-road suspensions, and a host of outback-proven features. At the same time, they boast modern interiors and amenities that deliver home-like comfort on the road.

Off Track RV’s commitment to quality and innovation is matched by its commitment to customers. From the personalised guidance in their Epping showroom to the nationwide online buying tools and after-sales support, OTRV exemplifies a customer-first philosophy. They aim to not just sell caravans, but to build long-term relationships – inviting customers into the Off Track RV family and supporting their journeys for years to come. This approach, combined with their passion for caravanning, has earned them a strong reputation as “your trusted, local caravan dealer” in Victoria.

For anyone in the market for an off-road caravan, Off Track RV offers a comprehensive solution: robust, feature-packed vans for going “off track”, and a friendly, knowledgeable team to ensure your investment pays off in many memorable adventures. Whether you visit their Melbourne showroom or engage with them online, you can expect to find expertise, honesty, and a shared enthusiasm for exploring Australia with a capable caravan in tow. Off Track RV truly embodies the spirit of Aussie caravanning – ready to go off the beaten path without sacrificing the comforts of home.